Frequently Asked Questions

How do I resend my verification email?

This ensures that you can easily receive a new verification email without any additional steps. The new link will be sent to the email address associated with your account.

Why haven't I received my verification email yet?

• The verification email may take a few minutes to arrive in your inbox, so please be patient
• Check your spam or junk folder if you don't see the verification email
• Ensure you're using the correct email address during registration
• Verify that your email provider isn't blocking our verification emails
• If you're using a Google .edu email, please sign up using the Google provider option instead of entering your email and password manually. Some university email systems may block verification emails, but using the Google sign-in bypasses this step since your account is already verified through Google.

I forgot my password, how do I reset it?

1. Click the “Request to reset your password” Link: On the sign-in page, click the "Request to reset your password" link to begin the reset process.
2. Enter Your Email Address: You’ll be prompted to enter the email address associated with your account. Once entered, click Reset Password.
3. Check Your Email: After submitting your email, we’ll send you a password reset link. Please check your inbox (and spam folder if necessary).
4. Click the Reset Link: Open the email and click the link to be directed to a secure page where you can reset your password.
5. Set a New Password: On the password reset page, enter your new password, then click Submit to save it.
6. Sign In with Your New Password: Once your password is reset, you can return to the sign-in page and log in with your new credentials.

I don’t see my club on my university’s page. How can I create a new club page?

1. To create a new club page, you must write the first review.
2. Visit the Rate Club page and in the University Name section, select your university from the drop down list or type it in.
3. In the Club Name section, type in the name of your club.
4. Make a review for the club you want to create a page for, complete all the required fields, and submit.
Alternatively, you can go to your university’s page and click on the "Missing a Club?" button and follow the same procedure.

When your review is approved, your club’s page will be automatically created!

I don’t see my university’s page. How can I create a new university page?

1. To create your university’s page, you must leave a review for a club at your university.
2. Visit the Rate Club page and in the University Name section, select your university from the drop down list. Complete all other required fields and submit.

When your review is approved, your university’s page will be automatically created!